Forum Discussion

adzc1987's avatar
adzc1987
Joining in
4 months ago

Outside brown virgin media cable box cover broken.

Hello

I saw the post here - https://community.virginmedia.com/t5/QuickStart-set-up-and/Outside-brown-virgin-media-cable-box-cover-completely-broken/td-p/5260375
I have the same issue. Recent high winds appear to have blown away my cover. My son was walking the dogs and saw it happen, but unfortunately, he was unable to grab the cover.

Is it possible for this to be fixed as per above? This is what it looks like-


Cheers

3 Replies

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  • carl_pearce's avatar
    carl_pearce
    Superstar
    4 months ago

    Since that's a powered box (Converts Fibre to Coax) I'd recommend covering it from the elements for now.

  • Tudor's avatar
    Tudor
    Very Insightful Person
    4 months ago

    The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. This board is not a fault reporting system.

  • Vikki_M's avatar
    Vikki_M
    Icon for Forum Team rankForum Team
    4 months ago

    Hi adzc1987,

    Thanks for your post and welcome to our community. 

    I'm sorry to hear the cover for the external box was damaged. 

    I've taken a look at things from our side and can see you have since spoke to the team and this is in the process of being resolved.

    If you do have any further questions or concerns, please do pop back to us and we'd be happy to help.

    Take care.