Forum Discussion

ben_sams's avatar
ben_sams
Joining in
2 years ago

Outside box broken

Hi,

The outside box for my Wi-Fi has been kicked and broken. I have attempted to tape it up on a few occasions however it is now broken properly.


Would it be possible to send someone out to fix this?

 

Thanks

6 Replies

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  • Tudor's avatar
    Tudor
    Very Insightful Person
    2 years ago

    The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post.

  • newapollo's avatar
    newapollo
    Very Insightful Person
    2 years ago

    Hi ben_sams 

    I've moved your post to the broiadband forum as forum staff dont tend to check the natter section.

    It might be a good idea to ask the tech to move the box if possible when they come to repair it, as it seems you had the same issue in May last year, and looking at the photo you posted then  < this thread >  it might be more secure if moved.

    • Reece_MH's avatar
      Reece_MH
      Forum Team (Retired)
      2 years ago

      Hi ben_sams 👋

      Thanks for posting, and welcome back to the Forums.

      I'm sorry to hear your external omnibox has been damaged. I'm going to send you a private message, so we can book a Tech to come and repair this. As mentioned by newapollo, we can also request that this is moved (where viable).

      Please look out for it in the top-right, white envelope or by tapping your profile picture and selecting "Messages".

      Thanks,