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adamtaylor99's avatar
adamtaylor99
Joining in
9 months ago

Order placed but no confirmation email

Hi,

I placed an order today (30th August) for a broadband plan and confirmed all pre-contract documents which I received by text and added direct debit. They said there will be further emails to confirm the order as well as the contract and delivery date. But I haven't received any further confirmation emails so far.

Could you please help resend the order confirmation email and other required emails?

Many thanks. 

1 Reply

  • John_GS's avatar
    John_GS
    Icon for Forum Team rankForum Team
    9 months ago

    Hi adamtaylor99 

    Thanks for posting and welcome to not only the community but Virgin Media as well.

    I'll send you a PM now to assist further.

    Best wishes.