Forum Discussion

derekpark's avatar
derekpark
Joining in
2 years ago

Order not receievd gone away e-mail

I am moving from Cyprus back to UK early February. I placed a Broadband, TV and mobile order on the 22nd of December to ensure everything was ready for our return. Our kit was supposed to be delivered on the 28th of December. However, a family member visited our house recenetly and confirmed the kit has not arrived.

I checked my emails today and found a mail from the 28th of December in my junk mail saying that Virgin have receieved my gone away form and I should expect a response in 48hrs. There has been no other contact from Virgin since my order.

I really do not understand the gone away form, I never sent one. Or, the status of my order or how to progress the order and  Has anyone else had similar situation? Not sure if it is common issue and it costs me a lot to call from Cyprus to UK so it worthwhile asking here in case it is normal and I do not need to anything but wait for the kit.

2 Replies

  • VM-Jon's avatar
    VM-Jon
    Problem sorter
    2 years ago

    Thank you for reaching out to us here, welcome to the community.

    I am sorry to hear that you haven’t received your order, I would like to take a look at this for you and see what I can do to help. In order to do so I will need a little bit more detail so I will send you a private message.

    Thank you

    Jon

    • Steven_L's avatar
      Steven_L
      Icon for Forum Team rankForum Team
      2 years ago

      Hey derekpark,

      Welcome to the community and thanks for taking the time to post here on the forums.
      I’m sorry to hear of the issues that you’re having with your order from us, has VM-Jon been able to get this sorted for you or do you need further assistance?

      Kind Regards,

      Steven_L