Forum Discussion

Aymeayme's avatar
Aymeayme
Joining in
2 years ago

Old telewest box

Hello, 

does anyone know if I can connect my quick start kit with what I have currently in the wall? I’ve got the kit and have tried a few of the sockets but haven’t had any luck. I just keep seeing all the lights green on my box. I don’t want to call out an engineer if it’s an easy fix so thought I’d try here first. Thanks! 

    • Aymeayme's avatar
      Aymeayme
      Joining in

      Thank you! I did try that one but with no luck. Perhaps the connection isn’t live anymore then, I’ll book an engineer visit 

      • Kath_P's avatar
        Kath_P
        Forum Team

        Hi Aymeayme, 

        Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums.

        We're sorry to hear you've had some issues with connecting your equipment up. It does look as though we will need to get an engineer out to you. This is something we can certainly sort out for you but in order to do that I will need to confirm some information with you to pass security. 

        I have sent you a direct message to allow us to do this with you in a private space. If you are using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox. If you are on a mobile/tablet device then instead click on the little circle icon in the top right then select 'Messages'. 😊

        Thanks,