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james1729's avatar
james1729
Joining in
29 days ago

Not received correspondence on my delivery

Hi there,

I placed an order for broadband on 15th March. I received an email from Virgin Media with an estimated delivery date (which was 2 days ago). I looked on the FAQ page, which instructs that we need to click on the Yodel email to track the order (which has not been sent to me). Additionally, the FAQ page instructs that I can track my order by downloading the Virgin Media app. However, to create an account I need an account number and area reference code (both of which not not given on my contract information which says "account number = -"). This means it is not possible to understand the status of my Wi-Fi delivery which is now late.

Please could someone let me know the status of my order? It is linked to the email address of my account but I can share the account number privately if that helps.

Thanks,

James

1 Reply

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  • Lee_R's avatar
    Lee_R
    Icon for Forum Team rankForum Team
    27 days ago

    Hi james1729 thanks for posting and welcome to our community.

    Sorry to hear you've not received your delivery. And for any inconvenience this may be causing you. So that I can take a look on your behalf, I'm going to send you a private message. Please keep an eye on your inbox in the top right of your screen.

    Regards

    Lee_R