Forum Discussion

nmravina's avatar
nmravina
Joining in
6 months ago

NO WALL SOCKET AVAILABLE

Hello,

I' already subscribed to Virgin media broadband. And I just moved to a new address. The agent said that I can do a Self Quick Installation. But I can't find the virgin media wall socket on my new home. Anyone can help me?

Attached photo is the only socket available in my new home.

 

6 Replies

Sort By
  • carl_pearce's avatar
    carl_pearce
    Superstar
    6 months ago
    nmravina wrote:

    Hello,

    I' already subscribed to Virgin media broadband. And I just moved to a new address. The agent said that I can do a Self Quick Installation. But I can't find the virgin media wall socket on my new home. Anyone can help me?

    Attached photo is the only socket available in my new home.

     

    Is there a box on the outside of the wall where this socket is located?

      • nmravina's avatar
        nmravina
        Joining in
        6 months ago

        Here is another view from the outside connected to that socket.

         

  • nodrogd's avatar
    nodrogd
    Very Insightful Person
    6 months ago

    Looks like a rooftop TV antenna outlet to me. VM drop lines are normally underground & link to a drop box on your front wall.

    Virgin omnibox

  • Roger_Gooner's avatar
    Roger_Gooner
    Alessandro Volta
    6 months ago

    If a DIY installation is not possible, ask VM for a manned installation (which is free in such a case).