Hii all, I have just moved house, I have a virgin modem arriving today i have these cable coming out from the wall behind the tv are any of these going to assist me in setup maybe an adapter for that copper cable and there is also a ethernet cable in some old modem there too.
You can also check for a loose cable as not all properties have a socket. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. However the one with the joint and black mark "may" be a VM cable? The other one has the end cut off so not much use. It also looks like a wifi access point on the end of the ethernet?
If it is a loose cable only, you will need one of these to connect the Quickstart cable. https://www.diy.com/departments/slx-f-type-satellite-cable-coupler/5028422001905_BQ.prd
Try calling the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday
Also VM do not do any ethernet cabling, so it will be up to you to investigate those.
I was thinking the exposed cable could just use and adapter to hook up to the wifi
yes that is an access point but it was already here it only has ethernet
that joint cable would I just untwist or get a splitter?
Hey adammullery50, thank you for reaching out and a warm welcome to the community, I am sorry to see there is no cable.
Let me send you a PM and we can look into this for you.
Please keep an eye out for it.
That joint will just unscrew. Note it already has a coupler, so the QuickStart cable will just push on to it. If it works, great. If not ring the pre install team and explain you will need a manned install.
