Forum Discussion

dawny10's avatar
dawny10
Joining in
2 months ago

No tracking info received

I signed up to VM Broadband back in November, requesting 20 December as my start date as that is when my contract ends with my existing provider.

I have not received any tracking info or contact from Yodel which I would have expected if it is to be delivered tomorrow.

The track order help links on the website and app just takes me to a blank page.

It seems from other posts that there are delays, however I'm very concerned that I'm going to be without broadband over Christmas.

  • Cardiffman282's avatar
    Cardiffman282
    Trouble shooter
    2 months ago

    Assume delays through to January and call your current provider today to extend by a month. 

  • Matthew_ML's avatar
    Matthew_ML
    Forum Team
    2 months ago

    Hey dawny10, thank you for reaching out and a warm welcome to the community, I am sorry to hear there is a delay with your tracking.

    Due to an incident at a warehouse operated by one of our third-party suppliers, some customers are experiencing delays receiving their orders. We are working with our partner to expedite deliveries as soon as possible, have directly contacted those customers affected to apologise and will keep them updated