Forum Discussion

conormcfadden's avatar
conormcfadden
Joining in
4 months ago

No splitter

I have received my virgin wifi 5 today and there is no splitter with the package. Should I still be able to set up my box?

4 Replies

    • Kath_P's avatar
      Kath_P
      Icon for Forum Team rankForum Team

      Hi conormcfadden, 

      Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

      We're not able to send splitters via the Community I'm afraid. We would need to arrange an engineers visit to complete the installation. 

      I just need to confirm the address to ensure we are booking the visit on the correct account. I have sent you a direct message to allow us to do this with you in a private space. Just click on the little ✉ at the top right-hand side of the page to access your inbox. 😊

      Thanks,