Forum Discussion

conormcfadden's avatar
conormcfadden
Joining in
6 days ago

No splitter

I have received my virgin wifi 5 today and there is no splitter with the package. Should I still be able to set up my box?

Splitter Cable Missing
  • jpeg1's avatar
    jpeg1
    Alessandro Volta
    6 days ago

    Box? What are you trying to connect? 

    • Kath_P's avatar
      Kath_P
      Forum Team
      3 days ago

      Hi conormcfadden, 

      Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

      We're not able to send splitters via the Community I'm afraid. We would need to arrange an engineers visit to complete the installation. 

      I just need to confirm the address to ensure we are booking the visit on the correct account. I have sent you a direct message to allow us to do this with you in a private space. Just click on the little ✉ at the top right-hand side of the page to access your inbox. 😊

      Thanks,