Chrissy_3
7 months agoJoining in
No show for over 3 months
Advice sought as to how to actually get the repair achieved and the service back please. I have spent literally hours and hours with the customer service centre who have been incredibly unhelpful and said there is nothing they can do. They repeatedly say I have the date they are looking to attend. This is a connection that was broken (wire above ground/poorly installed outside) and waiting for repair (not a brand new connection). This is a property with elderly/vulnerable and that has poor mobile signal coverage. This family is reliant on this service.
- 30th June - cable cut and reported situation to virgin. Promised 5th July appointment.
- 5th July - someone came and said someone else would come tomorrow.
- 6th July - someone came and then said it was scheduled for a fix 9th July.
- 9th July - someone came and said they couldn’t do it. Was then sent an appointment for 27 Aug. Rang many times to try and gain earlier appointment. No success. Promised definitely on 27 Aug.
- 27 Aug - no show. Rang virgin. Promised 4th sep
- 4 sep - no show. Rang virgin. Promised 6th sep
- 6 sep - no show. Rang virgin. Promised 10th sep
- 10 sep - no show. Rang virgin. Promised 11 sep.
- 11 sep - no show. Rang virgin. Promised 18 sep
- 18 sep - no show. Rang virgin. Promised 24 sep.
- 24 sep - no show. Rang virgin. Promised 26 sep.
- 26 sep - no show. Virgin promised 22 Oct.
- 22nd Oct - I hold little hope and am not sure what to do to get out of this loop. (This was written here 9th Oct)
I understand the compensation scheme..... I'm looking for the actual fix please!