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Geoffers4's avatar
Geoffers4
Just joined
4 months ago

No service at new address

Hi all. My service was disabled Friday night as I moved into a new address today ( Saturday ). My installation pack never got delivered by Yodel ( normal haha ) so I've just connected my wifi/tv boxes and switched on but I have no services. Is there something I'm missing ? Is there something in this pack they're sending that I have to have to connect ? The box on the wall at my old house oddly had to be plugged into the mains but this one seems to have no mains connection.....I'm not sure that makes any difference. Just trying to sort this as I have a daughter with autism who gets frustrated with no Internet !

Many thanks

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  • John_GS's avatar
    John_GS
    Icon for Forum Team rankForum Team
    4 months ago

    Hi Geoffers4 

    Thanks for posting and welcome to the community. Sorry for the install delay.

    I'll send you a PM now to assist further.

  • Adduxi's avatar
    Adduxi
    Very Insightful Person
    4 months ago
    Geoffers4 wrote:

    The box on the wall at my old house oddly had to be plugged into the mains but this one seems to have no mains connection.....I'm not sure that makes any difference.

    Some cable installs have this and some don't, mine doesn't for example.  It's just slightly different technologies due to way it's delivered to the property.  It's will not affect your broadband supply.