No Ranging Response received - T3 time-out

Question

Hi.We had our Virgin FIbre install a couple months back and we keep getting intermittent issues with connection. Checking the router status I see the error -&nbsp;No Ranging Response received - T3 time-outWe have a HUB 3.0. Noticed some other posts in this forum with the logs form the router so posting them below. Hope someone can advice/assist/help. 🙂&nbsp;Downstream bonded channelsChannel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID12990000002.740256 qam2121390000004.840256 qam131470000004.640256 qam241550000004.538256 qam351630000004.340256 qam461710000003.940256 qam571790000003.740256 qam681870000003.740256 qam791950000003.440256 qam810203000000338256 qam911211000000340256 qam10122190000002.440256 qam11132270000002.238256 qam12142350000002.240256 qam1315243000000240256 qam14162510000001.938256 qam15172590000001.940256 qam16182670000001.238256 qam1719275000000138256 qam18202830000001.938256 qam19212910000002.940256 qam2022307000000340256 qam22233150000002.938256 qam23243230000002.738256 qam24Downstream bonded channelsChannel Locked Status RxMER (dB) Pre RS Errors Post RS Errors1Locked40.36102Locked40.35003Locked40.37604Locked38.97205Locked40.34206Locked40.35307Locked40.33708Locked40.35109Locked40.351010Locked38.644011Locked40.374012Locked40.969013Locked38.949014Locked40.935015Locked40.955016Locked38.977017Locked40.347018Locked38.984019Locked38.991020Locked38.672021Locked40.325022Locked40.957023Locked38.966024Locked38.9810&nbsp;Upstream bonded channelsChannel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID13660000747.8512064 qam1122360000046.3512064 qam1333009997446.3512064 qam1244310000047.8512064 qam1054959999847.8512064 qam9Upstream bonded channelsChannel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts1ATDMA00202ATDMA00603ATDMA00604ATDMA00505ATDMA0070

Adduxi · Answer

If they are preceded by the accompanying DHCP Renew, that is quite normal. It is to do with the way VM's DHCP is setup.

See my network log below;

16/02/2023 05:39:3	critical	No Ranging Response received - T3 time-out;CM-MAC=;xxxxxxxxxxxxxxxxxx
13/02/2023 15:36:20	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=xxxxxxxxxxxxxxxxxx

lawrmc · Answer

We've rebooted the router a few times over past month, issue keeps coming back.

lawrmc · Answer

Yeah it is.&nbsp;

ALF28 · Answer

Thanks for the explanation, I was also getting these same network logs&nbsp; and wondered if&nbsp; it was a fault, but now asume these messages are normal and my speed is good. The occasion problems I get are disconnections or browsers stop working for a short period or crash for no reason, but may be down to my computer, browser or windows 10.

Forum Discussion

No Ranging Response received - T3 time-out

Downstream bonded channels

Downstream bonded channels

Upstream bonded channels

Upstream bonded channels

4 Replies

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1	299000000	2.7	40	256 qam	21
2	139000000	4.8	40	256 qam	1
3	147000000	4.6	40	256 qam	2
4	155000000	4.5	38	256 qam	3
5	163000000	4.3	40	256 qam	4
6	171000000	3.9	40	256 qam	5
7	179000000	3.7	40	256 qam	6
8	187000000	3.7	40	256 qam	7
9	195000000	3.4	40	256 qam	8
10	203000000	3	38	256 qam	9
11	211000000	3	40	256 qam	10
12	219000000	2.4	40	256 qam	11
13	227000000	2.2	38	256 qam	12
14	235000000	2.2	40	256 qam	13
15	243000000	2	40	256 qam	14
16	251000000	1.9	38	256 qam	15
17	259000000	1.9	40	256 qam	16
18	267000000	1.2	38	256 qam	17
19	275000000	1	38	256 qam	18
20	283000000	1.9	38	256 qam	19
21	291000000	2.9	40	256 qam	20
22	307000000	3	40	256 qam	22
23	315000000	2.9	38	256 qam	23
24	323000000	2.7	38	256 qam	24

1	Locked	40.3	61
2	Locked	40.3	50
3	Locked	40.3	76
4	Locked	38.9	72
5	Locked	40.3	42
6	Locked	40.3	53
7	Locked	40.3	37
8	Locked	40.3	51
9	Locked	40.3	51
10	Locked	38.6	44
11	Locked	40.3	74
12	Locked	40.9	69
13	Locked	38.9	49
14	Locked	40.9	35
15	Locked	40.9	55
16	Locked	38.9	77
17	Locked	40.3	47
18	Locked	38.9	84
19	Locked	38.9	91
20	Locked	38.6	72
21	Locked	40.3	25
22	Locked	40.9	57
23	Locked	38.9	66
24	Locked	38.9	81

1	36600007	47.8	5120	64 qam	11
2	23600000	46.3	5120	64 qam	13
3	30099974	46.3	5120	64 qam	12
4	43100000	47.8	5120	64 qam	10
5	49599998	47.8	5120	64 qam	9

1	ATDMA	2
2	ATDMA	6
3	ATDMA	6
4	ATDMA	5
5	ATDMA	7