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RyanCrumbz's avatar
RyanCrumbz
Joining in
12 months ago

No delivery update or communication from Virgin

I made an order for some quickstart self install Virgin Media Broadband 6 days ago as a new customer, I have had 0 mail, emails or correspondence regarding this and my chosen delivery day was today. I tried contacting Virgin via phone but it kept asking for my account number which I do not have yet as apparently that takes 7 days.

Any suggestions or help on how to get an update or am I just stuck waiting for internet? Only moved in today fortunately but still a little frustrating as I don't know whether to wait for it or not.

delivery
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new customer

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  • newapollo's avatar
    newapollo
    Very Insightful Person
    12 months ago

    Hi RyanCrumbz 

    You could try calling the pre-installs team on 0800 052 1734

    They are open  8:00am to 9:00pm  Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday

  • David_Bn's avatar
    David_Bn
    Icon for Forum Team rankForum Team
    12 months ago

    Thanks for reaching out to us RyanCrumbz, and a very warm welcome to our Community Forums!

    Sorry to hear of the issues you've been experiencing with the lack of notification in regards to the ordering of our services.

    Since your post, can you please confirm if notification has since been received?

    Thanks,

    David_Bn