Forum Discussion

hdoran3's avatar
hdoran3
Joining in
2 years ago

No Delivery confirmation or account number

Hi, 

I, like many other customers on this forum, have received my contract via email, but no account number. I scheduled the self-set up for 30th Dec and I’ve still heard nothing. 

I’ve tried contacting customer service but cannot access as I have no account number, I’ve also tried logging into my account but it seems that it isn’t valid? I need this resolved quickly as I’ll need to be able to use WiFi for work. The new account is in my name. 


Regards, 

Hannah 

 

  • VM-Jon's avatar
    VM-Jon
    Problem sorter
    2 years ago

    Hi hdoran3 

    Thank you for reaching out to us here, welcome to the community.

    I am sorry to hear that you haven’t received full details of your order, I would like to take a look at this for you and see what I can do to help. In order to do so I will need a little bit more detail so I will send you a private message.

    Thank you

    Jon