Forum Discussion

nlangford's avatar
nlangford
Joining in
4 days ago

No Contract or Wifi Hub Received

Our wifi hub was meant to arrive on 07/10/25 but we have yet to receive it or our broadband contract. I am unable to contact the help and support on my virgin media as I need my account number which I do not have as not in receipt of the contract. Please can someone advise?

2 Replies

  • newapollo's avatar
    newapollo
    Very Insightful Person
    4 days ago

    Hi nlangford,

    You could try calling the pre-installs team on 0800 052 1734 and ask them what's happening.

    They are open  8:00am to 9:00pm  Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday.  They can trace you by your full address including postcode

    (It can take a couple of days for a member of the forum team to pick up your post)

  • John_GS's avatar
    John_GS
    Icon for Forum Team rankForum Team
    2 days ago

    Hi nlangford 

    Thanks for posting and welcome to the community. Sorry to hear you've not received the delivery.

    I'll send you a PM now to investigate.