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ji2611's avatar
ji2611
On our wavelength
2 months ago

No Catch Up

Wondered if anyone can help?

I have been unable to get catch up for over a week now…message says unavailable v210..try again in a few minutes…there is also a message saying network cable unplugged…it is not unplugged!

Done all the checks advised,unplugged box three times so far….green light flashing on the front of the box with two arrows pointing in different directions….dont know what it means!

All lights on the router are OK…TV is OK apart from catch up not working!

Anybody got any ideas please?

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  • Vikki_M's avatar
    Vikki_M
    Icon for Forum Team rankForum Team
    2 months ago

    Hi ji2611,

    Thanks for your post and welcome back to our community.

    I'm very sorry to hear about the issues you're having with the TV service.

    I'll send you a private message now so I can run some checks with you and arrange an engineer if required.

    Please look out for the envelope in the top right of the page and pop back to me when you can.