Forum Discussion

Taylarx's avatar
Taylarx
Joining in
7 months ago

Next steps after sign up?

Hi

I signed up yesterday. I have received my pre-contract and have approved that but have had nothing since?

  • jbrennand's avatar
    jbrennand
    Very Insightful Person
    6 months ago

    If just waiting on a Hub delivery, call the the Sales team on 0800 183 1234
    Or Call the Pre-installation and delivery team on 0800 052 1734 open  8:00am to 9:00pm  Mon to Fri, and 8:00am to 6:00pm Sat and Sun. and book a Tech install

  • Gareth_L's avatar
    Gareth_L
    Forum Team
    6 months ago

    Hello Taylarx,

    Thanks for your first post and welcome to our community.

    Sorry to hear you've not received any information about your new account.

    Would you still need any assistance with is? as it's possible to chase this up from here.

    Granted it's been a few days since your post so this may well have been resolved by now.

    look forward to your reply.

    Gareth_L

    • Taylarx's avatar
      Taylarx
      Joining in
      6 months ago

      Will I get my hub etc delivered to me or will the engineer bring it on the day?

  • jpeg1's avatar
    jpeg1
    Alessandro Volta
    6 months ago

    If your contract is for self install they will send the equipment to you by Yodel, and you can plug it in to the existing Virginmedia socket. 

    If you don't already have a Virginmedia connection and socket the technician will bring the internal equipment with them.

    If outside work is required this may cause a delay. Don't cancel an existing broadband contract until Virginmedia is in and working.