360 box massive backwards step

Here's a couple more nails in the coffin for it:

if your broadband stops working, the 360 box will stop working for live TV (a message filling the screen appears giving a extremely helpful message saying that there is a network issue, pressing clear only makes it disappear for about 2 seconds for it reappears again)

And unlike the V6, to have it record programs when your away on holiday, you must have your broadband switched on and connected to the box. The V6 could record programs without the need for a broadband connection if you wanted to save power when away for a few weeks.

All thanks the parent company who now owns Virgin Media.

Your last 2 comments could be linked with a network issue though as both would cause both of those issues.

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Lee_1 wrote:

After renewing my contract with Virgin just negotiated on price the day as I was going on holiday

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Just out of interest, why did you not wait until your return from holiday? I only ask because doing such things when you're not in a position to easily follow-up, doesn't leave any room for dealing with complications or issues that may result - within your 14 days statutory cooling off.

Lack of wishlists (what you refer to as keywords) is a TiVo-function and is well-documented as not available on TV360.

The power-saving & remote-record issues could be a faulty box, but the rest are also how TV360 works and simply some of the differences between it & TiVo/V6.

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Lee_1 wrote:

- using virgin go app forever says offline cant remote record

(anyone got any ideas how to resolve this? if away from home sometimes good to record something you forgot. This doesnt work even if ive used the virgin box at home within 24 hours. Used last night and cant access now. Says Your Virgin TV box is offline, we'll schedule - (said programme) to record when it comes back online.

I find the TVGO app usually does say that but always set's the recordings, are the recordings not being set.

- going to guide isnt as easy to select movies, music channels from the top, if you are on channel 200+, i have to press 101 just to goto the top to select category. Using voice doesnt work.

(is there a work around this?)

You can either use voice control and say "top" or just pressing the 1 key will take you to the top of the guide

- cant cancel planned recordings, I add a series link and they have episodes on all the time not in order, some have seen so want to cancel, am unable to do so until the show has recorded.

Have you tried using the Advanced recording option when setting a series link and selecting the "new only" option this should stop previously recorded, watched and then deleted episodes recording again.

 

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There's the popular misconception that contracts "expire" or need to be renewed - neither is the case. Service contracts such as VM's are rolling contracts with a minimum term. You'll often have time-limited discounts that expire with the same date, but otherwise your service will continue on the exact same basis unless you explicitly give notice or request a change.

Having said all that, if you are confident that no conversion to TV360 was discussed during your call, you have grounds for complaint. Start off by requesting your personal info via a D-SAR if you are confident a call recording will support your version of events.

https://www.virginmedia.com/help/dsar-faq 

I'm afraid the V360 lacks a whole host of useful functions compared with the V6 - too many to mention in the time I have available. You will unfortunately experience many moments of exasperation if you were used to using the V6 to its fullest capability.

Were you forced to upgrade/downgrade, or downgraded against your will? I need to renegotiate & being forced to have a V360 is a deal breaker - it's utter garbage IMO.

Anyone who find themselves migrated without even being informed, has cause for complaint. There have been a couple of cases on here where disabled users who were not advised, had difficulties with the TV360 software.

1: There were genuine usability issues, 2: I strongly suspect VM would have played back the call recordings to ascertain there was either no discussion of conversion, no acceptance or even a refusal - in other words, outright CS failure.

I don't doubt that the back-end work to revert is complex, and not undertaken lightly. It certainly is not something offered because of simple buyers remorse - which the vast majority of cases on here seem to amount to.