Forum Discussion

Michaelh1984's avatar
Michaelh1984
Tuning in
9 months ago

Newton Aycliffe build

Hello, just looking for any possible information as to when we are going to get the service in Newton Aycliffe, i have been following the build for a while now, i have the virgin media toby box outside my property and the cabinets are everywhere, i know that you still have a lot of digging to do in the town but was just wondering if theres an estimated completion date? Does the whole town need to be completed before they switch anyone on? Or do they do it in stages? Any info would be greatly appreciated. 

8 Replies

  • Hi Michaelh1984,

    Thanks for posting and welcome to our community 😊

    So I can get a few more details from you, I've popped you over a private message.

    Alex_Rm

    • AndyA3's avatar
      AndyA3
      Joining in

      Hi Alex also a resident of Newton aycliffe could you please ping a a message over with the information on the above question many thanks Andy 

      • Alex_RM's avatar
        Alex_RM
        Icon for Forum Team rankForum Team

        Hi AndyA3,

        I've popped you over a message to get a few more details from you now.

        Alex_Rm

    • Sto86's avatar
      Sto86
      Joining in

      Would I be able to get an update on this too?

       

      Thanks

      • Sabrina_B's avatar
        Sabrina_B
        Icon for Forum Team rankForum Team

        Hi Sto86 👋.

        Thanks for reaching out to us and welcome to the Community Forums, apologies our services are not yet in your building. Unfortunately, we would not be able to provide an estimated date to complete this as this is information that is not obtainable, there are many stages after the works have been completed before it can be signed off as a live address to provide Virgin Media services. We can only advise to keep checking the website, please register that you want services in that area as once completed those who have expressed interest will receive some form of communication or a visit from a field agent to advise we are now in your area. 

        After completion and those who wish to sign up with us, may require additional works to be done to bring the service from the cabinet in your area to your property, in this event we ask customers to be mindful of this and ensure that any current services you are in receipt of that you maintain until the external work is completed, any updates on external works with dates and such can be advised to you via private message in the Community Forums.

        👉 Check & Register.

        If you can please check your inbox (top right screen in the envelope, if you are using a mobile device it will be located under the little person icon in the same location) i will send you a private message to get some details from you.

        Sabrina