Forum Discussion

Chrisbl99's avatar
Chrisbl99
Joining in
2 months ago

New XGS-PON 1gb full fibre and hub5x red light problems after 10hrs

1GB XGS-PON full fibre installed yesterday at lunchtime. Initial download experience was great until 10pm when the white LED on the hub5x went red and I lost internet. I logged into the hub and all was ok except the internet was done. No errors in the log at all.  I power cycled the hub, factory reset it and yet still a flashing red LED. I left the router with the flashing red LED all night and it was still flashing red in the morning. Very strange and no idea as to whether this is a backed issue, a fibre cable issue outside or inside the house or a problem with the hub5x.  Engineer booked for soonest slot which is tomorrow, but not a great experience so far and having to wait a day and a half without internet is miles away from the experience I received from my old ISP.  

If anyone can suggest any ideas or has experienced a similar issue I’d welcome the feedback.

  • Client62's avatar
    Client62
    Alessandro Volta
    2 months ago

    What does the red flashing light mean on a Hub 5x  ?  

    On some VM cable Hubs it means a loss of signal, but I was unable to find a lights list for the Hub 5x,
    might be worth asking the engineer if such a list exists.

    • Chrisbl99's avatar
      Chrisbl99
      Joining in
      2 months ago

      Will do, but I can only think it’s the loss of internet. When you login to the hub it shows that the internet is in a “down” state. Everything I read online for a flashing red LED says to power cycle the hub, then to factory reset. I tried both of these but the internet stays down. It will be interesting to see what the engineer finds or does.

  • Chrisbl99's avatar
    Chrisbl99
    Joining in
    30 days ago

    The problem turned out to be an issue with the fibre connector where it connects to the distribution point in the duct in the street. The engineer did a great job of tracing the fault and then running new fibre to my property. All resolved and everything is now stable. The flashing red LED on the Hub5X means that the Internet has dropped and cannot therefore make connection.