timd1985
11 days agoJoining in
New to Virgin, installation engineer did not arrive...
Hey all
I was due my installation today between 1 and 6...nobody showed up. I had all the confirmation emails and texts and they've come to do the pre-work.
I've waited all day and nobody came. At 6 I called customer service, but the lines are closed. I tried to check my online account which shows the below/attached info.
No online chat, and the online complaint form does not work. I've had zero contact from anyone today and now I'm stuck.
Sky is switched off on the 11th March. Any advice?
To say I'm frustrated is an understatement and this does not fill me with confidence.
Thanks in advance!
Tim