Forum Discussion

SteGreen's avatar
SteGreen
Joining in
2 years ago

New Service

Evening all,

 

So I received my new kit almost a month ago now and the home I moved in to, had a white virgin box in the living room wall but it looked quite old. The cable I got in the box to connect the hub to the socket wouldn’t fit properly so I had to stick with the old cable and box. 

Can anyone confirm if my signal/service is correct and the signal/power levels are within range. 

I was also wondering how I go about getting the two block WiFi pods to match my hub 5 please. Customer service said I should request them online?

 

Thanks 

1 Reply

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  • Kath_P's avatar
    Kath_P
    Icon for Forum Team rankForum Team
    2 years ago

    Hi SteGreen, 

    Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

    I can see we are already communicating with you via Twitter so we'll leave this there to avoid 2 agents working on the same thing 😊

    We're all the same team so going forward, you only need to reach out on one or the other and not both. 

    Many thanks,