Forum Discussion

tom_part's avatar
tom_part
Joining in
8 months ago

New new TV and broadband points installed

Hi,

 

I have moved my TV and need new wiring put in. How do I arrange this with Virgin?

 

Thanks,

Tom

2 Replies

  • newapollo's avatar
    newapollo
    Very Insightful Person

    Hi Tom,

    There would be a £25 non fault call out charge (it used to be £99) to do the work you require.

    You should call  150 from a Virgin landline, or 0345 454 1111, option 2 (Faults

    When calling Faults ignore all the options and don't press any buttons then you should be placed into a queue and an agent should pick up the phone and book the tech for you.

    Or wait a day or two and a member of the Forum Team should pick this up for you and arrange a tech visit.

    In the meantime I suggest using the TVGo app for viewing programs, or the browser version on a PC/desktop. 

    To use the browser version go to https://virgintvgo.virginmedia.com/en.html 

  • Hi tom_part 

    Thanks for posting and welcome to the community.

    I'll send you a PM now to assist further.