New new TV and broadband points installed

Hi Tom,

There would be a £25 non fault call out charge (it used to be £99) to do the work you require.

You should call  150 from a Virgin landline, or 0345 454 1111, option 2 (Faults) 

When calling Faults ignore all the options and don't press any buttons then you should be placed into a queue and an agent should pick up the phone and book the tech for you.

Or wait a day or two and a member of the Forum Team should pick this up for you and arrange a tech visit.

In the meantime I suggest using the TVGo app for viewing programs, or the browser version on a PC/desktop. 

To use the browser version go to https://virgintvgo.virginmedia.com/en.html 

Hi tom_part 

Thanks for posting and welcome to the community.

I'll send you a PM now to assist further.