Forum Discussion

alphaomega16's avatar
alphaomega16
Up to speed
2 years ago

New IP Address Assigned

Woke up this morning and as I do check TBB Quality graph daily for any packet loss issues (which there have been throughout the last few days, little spikes often) to find a solid red wall had started and since I just woke up I assumed that the broadband had gone off, then I remembered how I am actually viewing the page so got confused.

Decided to google "Whats my ip" to see if that had change and it had and I checked event viewer and the network link had been disconnected in the errors.

Is this supposed to happen?  If so how often?

  • Tudor's avatar
    Tudor
    Very Insightful Person
    2 years ago

    It does happen, but rarely, usually when VM reconfigure the CMTSs at your local VM site. VM IPs are considered ‘sticky’, they are not fixed, in fact a residential user cannot get a fixed IP address.

  • alphaomega16's avatar
    alphaomega16
    Up to speed
    2 years ago

    ah I see, thanks for added info, before its usually done it when getting new modem and whatnot or going from modem to router mode from what I remember.

    My last monitor I created 16/01/2022

    New monitor 10/01/2024

    • David_Bn's avatar
      David_Bn
      Forum Team
      2 years ago

      Thanks for your post on our Community Forums alphaomega16, and welcome back!

      Can you please confirm how the service is currently performing since the new offering of an IP address, has there been any change in the standard of service?

      Do you have a new monitor running that itemises the same level of packet loss?

      Thanks,

      David_Bn

      • alphaomega16's avatar
        alphaomega16
        Up to speed
        2 years ago

        This is what it has been like for several days

        Constant spikes at the top but it was doing that before the switch as well.