Forum Discussion

WoodyCrombie's avatar
WoodyCrombie
Just joined
31 days ago

New Installation - Still no broadband

I had my router installed on the 24th of December. On completion of the installation the engineer advised there was an issue with the activation service. Two days later, and having spent a ridiculous amount of time on Chat and on the phone to customer service, we still have no connection. 

When will this be fixed Virgin? 

  • Matthew_ML's avatar
    Matthew_ML
    Forum Team
    27 days ago

    Hey WoodCrombie, thank you for reaching out and a warm welcome to the community, I am sorry to hear about your install issues.

    I can see the team  have spoke to you since this post, did they manage to help at all?