"Your current Hub, if active, will continue to work until the new Hub is received, installed and activated."
NO! I wouldn't bank on it!! Terrible experience from Virgin, yesterday my new hub I ordered turned up, to be honest I had given up on it as it was due ages ago and trying to contact anyone at Virgin was impossible.
A few hours later THAT DAY my internet went down, nothing coming in at the hub. I ran the service checker that told me I need to replace my hub. Oh great! so Virgin had expired my old hub 4 hours after the courier arrived with the new one.
I wasn't planning on doing the swap there and then, its Christmas and I am busy! I thought I had 5 days!
So I installed the new one, I needed it in modem mode as I prefer control of my own router. I logged into the new one, set modem mode OK, but it wouldn't connect to the router until I Googled and found a forum post saying the router only works on port 1 not the fast port on the hub, lots of reboots and config on the router and I was back online. All in all, a bit of a sh!t show by Virgin.
Thanks for sharing that. Glad you got your new hub set up ok - not ideal to be worrying about your internet on Christmas Eve!
Your experience definitely doesn't match what Robert_P has advised above, since your old hub didn't "continue to work until the new Hub is received, installed and activated".
I can't see how to remove that advice's "helpful answer" mark, but I hope the forum team reply to re-confirm at what point old hubs may get deactivated, and whether Robert_P's answer should be corrected in light of your post.
Thanks, it was an inconvenient time. I am sending back my Hub2 at Virgin's expense, even if they don't want it!
