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PATT3N's avatar
PATT3N
Tuning in
6 months ago

New House - The whole road has VM apart from us! HELP!

Hi everyone,

We have been with VM for 9 years and are very happy customers. We have just bought a new house and to my horror I have found out that the whole road has Virgin Media apart from our address?!

It is a semi detached property with main road access and both our new neighbours are VM customers. I am absolutely baffled as to why VM isn't available to us? (Address doesn’t appear on the website and web chat has confirmed it's unavailable)

As a house with hardcore gamers and streamers, VM 1gig is a must. Can anyone help with this? We really don't want to leave VM.

Many thanks in advance.

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  • PATT3N's avatar
    PATT3N
    Tuning in
    6 months ago

    Just to add. There is a CAT-V cover directly outside our property? Surely it will be simple to connect us to VM?

      • Vikki_M's avatar
        Vikki_M
        Icon for Forum Team rankForum Team
        6 months ago

        Hi PATT3N,

        Thanks for your post and welcome to our community. 

        I'm sorry to hear your new property is not serviceable. 

        I'll send you a private message now to get some further details, and I'll see what I can find out for you :).

        Please look out for the envelope in the top right of the page and pop back to me when you can.