Hi all,
Had a new 1G fibre install completed 24hrs ago yet nothing seems to be working yet?
TV box says account retrieval error, Hub5 is just flashing blue and the MyV app says I have no account?
I've tried the help line but no-ones been in contact.
The engineer left he's number but he's not responding either...
A somewhat disappointing start to our relationship.
Any advie from anyone please.
Thanks.
Why did the engineer leave without your services working?
As per Carl. You say the installation was "completed" so presumably the engineer ensured you were "live" before scooting off? I'm not sure if the hub activation line is still a thing 0800 953 9500
Hi Oggi
Welcome to the Community Forums.
Sorry to hear about your poor installation journey. Checking the systems on our side we can see that you've since been in touch with the team and look to have this all resolved. Please let us know if you've any further questions or concerns, we can provide general help and support via social media if needed.
