Forum Discussion

Jess_C's avatar
Jess_C
Joining in
2 years ago

New customer, no welcome email or confirmation??

Hello I set up a new broadband only deal on the phone with a sales assistant who promised to send the contract and welcome pack by email so that I can use these details to register an account.

I have not received any confirmation of my order or any details and now I am unsure of what date I will be set up as nothing has been confirmed. 

I can not access any help pages as it asks me to log in but how can I do this without an account number?

Tried calling customer service for help but my calls go unanswered??

Incredibly frustrating set up service

 

  • VM-Jon's avatar
    VM-Jon
    Problem sorter
    2 years ago

    Hi Jess_C 

    Thank you for reaching out to us here, welcome to the community.

    I am sorry to hear that you haven’t received full details of your order, I would like to take a look at this for you and see what I can do to help. In order to do so I will need a little bit more detail so I will send you a private message.

    Thank you

    Jon