Forum Discussion

StuartFJC91's avatar
StuartFJC91
Joining in
8 months ago

New customer, hub 3 won’t connect

Hi, so I’ve just installed my hub 3 and only the white light has come on. None of my apps can detect the router. Any advise?

I received the push fit cable but didn’t receive a splitter although I’m only using the broadband so I wouldn’t need it.. I guess? Plugged the black end into the box is that right? 

  • Alex_RM's avatar
    Alex_RM
    Forum Team
    8 months ago

    Hi StuartFJC91,

    Thanks for posting and welcome to our community 😊

    Sorry to hear you've had some issues connecting, I've had a look at things from our side and can't see any issues. 

    How has it been since you posted?

    Alex_Rm