Forum Discussion

nessie63's avatar
nessie63
Joining in
8 months ago

New connection, omnibox cover broken

Had virgin engineer around the other day to connect my virgin broadband, he installed a new connection outside and today I have noticed the brown box cover was on the floor. I have tried to refix it but it's broken and all the cables are exposed. 

 

How can this be rectified please? 

  • Tudor's avatar
    Tudor
    Very Insightful Person

    The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. This board is not a fault reporting system.

  • Thanks for reaching out to us nessie63, and a very warm welcome to you!

    Sorry to hear of the status of the external brown box.

    Check out the envelope in the top right hand corner for a private message from me and we can aim to have this fixed for you

    Thanks,

    David_Bn