New build home connection woes
My wife and I recently moved to a one-off new build home in a built up area of Surrey, and we are trying to figure out how to get connected up to Virgin broadband. Our neighbours on either side have ...
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jpeg1, it's a new build, so Virgin don't have my address listed as covered, and there's no cable connection in the house, hence why I need to figure out how to get them to connect up the house. Everyone else on the street has it, so I assume there's some department or team I need to work with to have the connection to the house made. Of course once they show service is available, actually buying service is the easy part. 🙂
Hi Microwave,
Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐
We're sorry to hear that your address is not currently on our network. As there are 2 houses either side, this would suggest the services are already in the area. Due to this, the Sales Team would need to send a spotter to see if it's possible for them to extend the network to include your property. You can arrange this by speaking to them on 0800 183 1234.
Once a spotter visit has been arranged, they will discuss with you the process of ordering services and what route the cabling will need to be done so you can then make an informed choice on whether you wish to proceed.
Keep us posted on how you get on.
Thanks,
Thanks for your help, Kath_F! I called the number you suggested last week, and asked to have a spotter sent. I spoke with a very nice gent called Andy, he said he'd have to do some checks with his colleagues and would call me back in 3-5 days. That time has passed and I haven't heard back. 🙁
Is there a chance I could get in touch via DM and you could check on this for me? I'm really having a rough time getting this going, and would really like to get Virgin set up and going. I don't mind if it's a matter of paying a connection fee or something similar, I would just like to get some traction. Any help you could offer would be very, very much appreciated! Thank you!
