New address not on database so unable to stay with Virgin Media
I moved house in July 2024 to a small development of 5 new build houses. I was a Virgin Media customer at my old address but I was unable to stay as I was told there wasn’t a fibre connection at my new house.
However two of my neighbours have managed to sign up and their addresses appear on the “check availability’ search. I’ve tried multiple times to request that my address is added too but I’ve never received a response.
Initially when trying to take my services to my new house I received conflicting information on the availability of a Virgin fibre connection. In the end this became so frustrating I lapsed my contract after many years and switched to Sky.
However I would like to switch back to Virgin when my sky contact expires and as two neighbours in the same new build development have been able to obtain the services I’m really keen for some further assistance with this.
Thanks
Jo
Hi Pidgeos
This looks like this has been received on our side. My colleague will be in touch to discuss further with you.