Forum Discussion

brummiebm's avatar
brummiebm
Settling in
14 days ago

Neighbours have Virgin

Hi 

 

My neighbours all have access to virgin media broadband however my house does not.

 

Can you let me know the reason for this. Makes no sense.

3 Replies

  • brummiebm's avatar
    brummiebm
    Settling in
    7 days ago

    I have rang virgin media a number of times and keep getting passed from one department to the next speaking to different calls centres.

     

    And getting no where. It is very frustrating

    • Sabrina_B's avatar
      Sabrina_B
      Icon for Forum Team rankForum Team
      4 days ago

      Hi brummiebm 👋.

      Thanks for reaching out to us, sorry to hear that you do not have Virgin Media services in your area despite others being in receipt of this. So that we can look into this we would need to bring you in for a private message, please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.
       

      Thanks.
       

      Sabrina

  • jpeg1's avatar
    jpeg1
    Alessandro Volta
    14 days ago

    There won't be a reason recorded anywhere, but if you call sales on 0800 183 1234 they can send someone to check out the location. 

    Bear in mind that there can be a number of technical reasons that aren't obvious, and VM are not obliged to connect if they choose not to.