Neighbours are able to get Virgin Media but I cannot
Hi, any help would be appreciated. I bought a property in December and since then have been trying to get Virgin Media installed. On the postcode checker it says it is unavailable despite both my neighbours having it be available. The coffee shop below can also receive a business account. The street across and behind both also can get Virgin.
I have viewed the cableing found here: https://labs.thinkbroadband.com/local/scotland (Not linked my address but can provide in PM) and it clear shows that it would run in a serviceable area to my property.
I have went down all the usual routes of phoning sales, phoning customer service, web chat and in a local 02 store. The response is the same each time, escalated to an engineer team and you’ll hear back in 10 days. I was originally told the first time I phoned that the issue was due to a previous owner not allowing the installation of the cables.
I would just appreciate a clear answer to can it be installed or not and a reason why. Thanks.