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Lizzy24's avatar
Lizzy24
Joining in
2 years ago

Need to speak to someone

 I am trying to install my virgin package but I haven’t got a virgin wall socket

  • Adduxi's avatar
    Adduxi
    Very Insightful Person

    You can also check for a loose cable as not all properties have a socket. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. If it is a loose cable only, you will need one of these to connect the Quickstart cable. https://www.diy.com/departments/slx-f-type-satellite-cable-coupler/5028422001905_BQ.prd
    Try calling the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday if you can't find any cables.

  • jbrennand's avatar
    jbrennand
    Very Insightful Person

    Call the Pre-installation and delivery team on 0800 052 1734 and book a Tech install