Forum Discussion

SeanB1972's avatar
SeanB1972
On our wavelength
4 months ago

Need to move my router and cable how do I book an engineer

Hi folks, 

have tried on various occasions today to try and speak to someone to arrange for my box to be moved but I’m getting no where. I want to move it within the same room just a different postion and I don’t know if I need an engineer to do this so trying to get some advise. 

Any help would be appreciated 

many thanks

sean 

2 Replies

  • carl_pearce's avatar
    carl_pearce
    Superstar
    4 months ago
    • Visit VM's website and take a journey that never ends: https://www.virginmedia.com/support/help/contact-us
    • Try Whatsapp on 0730 532 7112 where they never reply.
    • Try the webchat that's just an endless loop of chatbots that cannot help.
    • Try the main customer support number on 0345 454 1111 where you can wait hours for a 'Human' that are about as much use as a chocolate fire-guard.
    • Wait for a reply on here, which can take a few hours to several days. You do get to discuss your issue with the UK team.

     

    I'd suggest the last option.

  • Sabrina_B's avatar
    Sabrina_B
    Icon for Forum Team rankForum Team
    4 months ago

    Hi SeanB1972 👋.

    Thanks for reaching out to us, sorry to hear of the issues that you have been facing with a relocation. So that we can assist you we will need to bring you in for a private message. Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.
     

    Thanks.
     

    Sabrina