Forum Discussion

HectorTweed's avatar
HectorTweed
Joining in
2 years ago

Need broadband install

Hi,

Recently had the new hub delivered but wasn’t aware a Virgin wall socket was required prior. Can I get an engineer to come round and install one please?

  • carl_pearce's avatar
    carl_pearce
    Community elder
    2 years ago

    Are you sure you don't have a connection of some sort?

    It doesn't need to be a specific VM wall box.

    The reason I ask is VM wouldn't send a quickstart kit unless VM was previously serviceable at the address.

  • jbrennand's avatar
    jbrennand
    Very Insightful Person
    2 years ago

    Or....  Call the Pre-installation and delivery team on 0800 052 1734 and book a Tech install

  • Daniel_Et's avatar
    Daniel_Et
    Forum Team
    12 months ago

    Hi HectorTweed 👋 Thank you for your post and welcome to the Virgin Media Community 😀

    I can see you've spoken to the team since you posted. Has this now been dealt with?

    Please pop back to us at your earliest convenience.

    Thank you for your support carl_pearce and jbrennand 👍

    Regards,
    Daniel