Forum Discussion

lizzypig's avatar
lizzypig
Joining in
2 years ago

Need a wall socket installing

Hello everyone. 

So I have received my Hub but I am unable to install it as I don't have the wall socket connection in my home! 

I need to book a technician appointment so I can get one fitted! 

Please help 😊🤗 

 

2 Replies

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  • newapollo's avatar
    newapollo
    Very Insightful Person
    2 years ago

    Hi lizzypig 

    The quickest solution would be for you to call the pre-installs team on 0800 052 1734, explain the problem and ask for a manned install

    They are open  8:00am to 9:00pm  Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday

    Or wait a couple of days for a member of the forum team to pick this up for you.

  • Akua_A's avatar
    Akua_A
    Icon for Forum Team rankForum Team
    2 years ago

    Hi lizzypig 

    Welcome to our community forums and thank you for your first post. Sorry to hear you did not have a wall connection for your landline switchover. I can however see you have been in contact with our team who was able to book an appointment for you. Please let us know how the appointment goes and if you need any further help.

    Thanks,