Forum Discussion

Blat56's avatar
Blat56
Tuning in
4 months ago
Solved

My nextdoor neighbour is going to cut me off!

Help Needed ??

The supply cable to my property comes into me via my next door neighbours front garden where the cable has been laid in an unsightly manner and could be considered a tip hazard. This neighbour is not a virgin customer and is threatening to cut the cable and remover from his property unless something is done about it.

Having raised this issue with customer service since last year. They keep closing the case. Everytime I message them I get a reply stating someone will contact me within 24- 48 hours. This never happens and case gets marked as solved.

I did however have an engineer out on the 11th Feb but no one appears to have a record of this.

 

 

  • Blat56's avatar
    Blat56
    11 days ago

    I would like to thank all those here who have helped me with this problem. What I don't understand is how customer services could not get this sorted. However, finally after 9 months a new cable has been laid away from my neighbours property.... Thanks to you guys here on this forum.

8 Replies

  • Kath_P's avatar
    Kath_P
    Icon for Forum Team rankForum Team
    4 months ago

    Hi Blat56, 

    Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

    We're sorry to hear that your neighbour is looking to cut your connection. Whilst this isn't something we can stop, we are able to get a visit booked for an engineer to get the cable made safe and to look at options for moving it. I just need to confirm the address to ensure we are booking the visit on the correct account. I have sent you a direct message to allow us to do this with you in a private space. Just click on the little ✉ at the top right-hand side of the page to access your inbox. 😊

    Thanks,

    • Blat56's avatar
      Blat56
      Tuning in
      4 months ago

      I have tried replying but it apears the system won't send

      • Matthew_ML's avatar
        Matthew_ML
        Icon for Forum Team rankForum Team
        4 months ago

        Sorry to hear this Blat56, what error are you getting when you are trying to reply?

  • Blat56's avatar
    Blat56
    Tuning in
    11 days ago

    I would like to thank all those here who have helped me with this problem. What I don't understand is how customer services could not get this sorted. However, finally after 9 months a new cable has been laid away from my neighbours property.... Thanks to you guys here on this forum.