Forum Discussion

Evo2424's avatar
Evo2424
Joining in
2 years ago

Moving virgin media socket

Hello,

Could someone please contact me regarding moving our virgin media socket? 

Thank you,

James.

4 Replies

  • Tudor's avatar
    Tudor
    Very Insightful Person
    2 years ago

    The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post.

  • Sabrina_B's avatar
    Sabrina_B
    Icon for Forum Team rankForum Team
    2 years ago

    Hi Evo2424 👋.

    Thanks for reaching out to us. Apologies for the delay in responding. can we ask, have you been able to get this resolved or are you in need of further assistance, please let us know. 

    Sabrina

    • Evo2424's avatar
      Evo2424
      Joining in
      2 years ago

      Hi Sabrina,

      No resolution yet, can I ask what the process is for booking this is in please?

      Thanks

      James 

      • David_Bn's avatar
        David_Bn
        Icon for Forum Team rankForum Team
        2 years ago

        Thanks Evo2424, I'd be happy to take this on for you.

        I'll need to take some details for you in a private location and pass security before this can be booked in - this comes in with a flat fee call out charge, priced at £25.00

        Check out the envelope in the top right hand corner for a private message from me.

        Thanks,

        David