Forum Discussion

infusedvanq's avatar
infusedvanq
Joining in
6 months ago

Moving tv box to another room

Hi ,

I would like to arrange an engineer to move the location of my TV box.

Seems impossible to get through to anyone.

  • newapollo's avatar
    newapollo
    Very Insightful Person

    Hi infusedvanq 

    There would be a £25 non fault call out charge (it used to be £99) to do the work you require.

    You should call  150 from a Virgin landline, or 0345 454 1111, option 2 (Faults

    When calling Faults ignore all the options and don't press any buttons then you should be placed into a queue and an agent should pick up the phone and book the tech for you.

    Or wait a day or two and a member of the Forum Team should pick this up for you and arrange a tech visit.

  • Hi ,

    I would like to arrange an engineer to move the location of my TV box.

    Seems impossible to get through to anyone on phone and been waiting a while on another thread.

  • Hi infusedvanq thanks for your post in the Community although we're sorry to hear of your concerns.

    If you still need help with this, please expect a PM from us to arrive shortly and we'll do our best to help - please respond directly when you can!
    Many thanks