Forum Discussion

dexteko1's avatar
dexteko1
Joining in
6 months ago

Moving services to address that already has Virgin Media

I've tried to contact customer service about this but they are useless.

I was wondering if anyone here knows what will happen if I move my services to an address that already has virgin media services?

3 Replies

  • jbrennand's avatar
    jbrennand
    Very Insightful Person

    Is the account at the new address scheduled to be closed before you move in ?

    Basically that account will normally need to be closed before VM will open a new account at that address.

    Or is the situation different?

  • Adduxi's avatar
    Adduxi
    Very Insightful Person

    As noted above, you can't have two VM accounts at the same address.  If you are cancelling to move, you will have to pay the early cancellation fee.  Note, any associated mailbox (if there are any) will be purged after 90 days.