Moving Router
- Hey, how do i arrange for my router to be moved from downstairs to upstairs if possible thanks
Forum Discussion
Hi CourteneyLeigh
There would be a £25 non fault call out charge (it used to be £99) to do the work you require.
You should call 150 from a Virgin landline, or 0345 454 1111, option 2 (Faults)
When calling Faults ignore all the options and don't press any buttons then you should be placed into a queue and an agent should pick up the phone and book the tech for you.
Or wait a day or two and a member of the Forum Team should pick this up for you and arrange a tech visit.
Welcome to the community forums.
We can support you through private message to get an appointment arranged to relocate the router.
As newapollo has very kindly already advised there is a £25 call out charge for this request, so if you're happy to proceed, please join me on private message so I can locate your account and pass account security. You can see your private messages at the top of the page, in the envelope icon or if you're using a smaller device, you can see your private messages by clicking on the Virgin Media logo at the top right and select 'Messages' from the drop down.
