Forum Discussion

Daisydot22's avatar
Daisydot22
Joining in
4 months ago

Moving router to different room

Hi guys,

I would like to get my router moved as it's currently in my young daughters bedroom, not the best place with a toddler! 

I've tried ringing but it's an endless cycle of "press 1 for x or press 2 for y" on every option with no way to actually speak to a human being. The AI chat-bot also doesn't seem to understand asking for a router move. I would like to pay the flat £25 fee and have it moved into our living room. 

If any Virgin media team could help that would be great because as of now it's literally impossible for me to create any kind of contact about this with a human.

Thanks all

  • jbrennand's avatar
    jbrennand
    Very Insightful Person

    A VM Person will respond here in due course.  See this for how to talk to them

    __________________________________________

    There are a few options. Firstly call it in on the “faults” line - on 150 (VM Phone - free) or 0345 454 1111 (any other phone - national rate). Use option 2 (faults), dont press any other buttons when offered and you should be in the queue for the next agent.
    If you get cut off after an automated reboot cycle, just call back in a couple of minutes as the system should know that you have just been on and it hasn’t helped and put you in the queue.
    
Try now, but calling at 08.00 midweek (09.00 Sun) is the best time to get through quickly at busy/closed times you may get redirected to offshore - hence calling early is best.
    You can text VM on 0753 305 1809 include account name/number and what the issue is, there is also a “Chat” option on their website - but note that replies usually take longer. Or you can speak to the team on WhatsApp by logging into your online account via a mobile handset and there will be a link to speak to VM by Whats App (the number is 0780 3089 684 ) - you can use the same number for their other social media platforms too (TwitX/Fbook. etc) - so try them all.

FINALLY… A VM person will pick this up on here and respond, but it can take a few days for them to get here.

  • Hi Daisydot22 👋 Welcome to the community forum!

    Thanks for posting - so sorry to hear about your difficulties getting support with the hub relocation via phone. 

    There's a one-off call out charge of £25 to get the hub relocated, but we can certainly help get this booked in for you! 

    We will just need to send you a PM to confirm a few account details so we can arrange this. I will do this for you now - you can find the PM in the top right corner of the page in your Inbox. 📩 We can then return to this public thread with another update when possible. Thank you for your patience in the meantime!

    Wishing you all the best. 🌞