Forum Discussion

taniaruby23-_'s avatar
taniaruby23-_
Joining in
2 years ago

Moving my box or cables

Was not sure what section to put this under, first time poster! 

I need to move my Wi-Fi and TV box to the other side of the room. I spoke to a telco friend and they said I just need some extensions to the cables given by VF but the boards soon to  say I need an engineer. 
Any advice is welcome. 
Thanks 

  • goslow's avatar
    goslow
    Alessandro Volta

    You can book a non-fault tech visit for £25.

    One of the VM forum team should be able to arrange when they reply here within a few days.

    • Carley_S's avatar
      Carley_S
      Forum Team

      Hi taniaruby23-_ 

      Welcome to the community forums 

      Thanks for getting in touch regarding your query on moving and re-cabling the equipment. 

      We can get this arranged for you via the forums if you still wish. 

       

      As goslow has kindly taken the time to advise, this would be a £25 call out charge for the requested appointment. 

      If you're happy to go ahead with this, please join me on private message so I can locate your account and pass account security. You can see your private messages at the top of the page, in the envelope icon or if you're using a smaller device, you can see your private messages by clicking on the Virgin Media logo at the top right and select 'Messages' from the drop down. 
       

      • Elmo87's avatar
        Elmo87
        Joining in

        Hi, is it possible that you can contact me please as I need to move my virgin TV box to a different wall in the same room. Thanks