Forum Discussion

DixonKaka's avatar
DixonKaka
Just joined
13 days ago

Moving house

My wife and i are moving house and the reinstallation (installation) date given to us is too far. Can VM reimburse us if we buy a temporary internet while wait for the our internet to be installed?

8 Replies

  • jpeg1's avatar
    jpeg1
    Alessandro Volta

    If they can't provide you with a service for that period and you are still being charged the monthly fee, you should be able to claim compensation. 

    Bear in mind that if an outside contractor is required for the installation, the date you have been given is only an estimate. 

    • DixonKaka's avatar
      DixonKaka
      Just joined

      Some mentioned temporary Wi-Fi - Wi-Fi hire, i don't know how reliable it is. 

      • Daniel_Et's avatar
        Daniel_Et
        Forum Team (Retired)

        Hi DixonKaka 👋 Thank you for your posts and welcome to the Virgin Media Community 🙂

        I can see you've spoken to the team since your latest post. Has clarification on your query been provided?

        Please pop back to us at your earliest convenience.

        Regards,
        Daniel