Forum Discussion

Rosevwad's avatar
Rosevwad
Joining in
19 days ago

Moving house

We are 11 months into an 18 month broadband contract and have just moved properties. I selected to move properties via the app and received confirmation to my account and email. They also sent a new cable for us. Now that we are at our new flat - it appears to have given us a new account number so am unsure if we are still on the same 18 month plan? Also have connected the modem and am waiting for it to connect but the app under my new account still says 'track order'. I am so unsure on my plan and when it will connect etc.

1 Reply

  • Robert_P's avatar
    Robert_P
    Icon for Forum Team rankForum Team
    16 days ago

    Hello Rosevwad

     

    Thanks for posting in regards to your recent move and queries, we appreciate you raising this via the forums and are happy to advise accordingly.

     

    When moving, if the same package and services are taken with no changes the contract will continue from the same point. So for example if at the previous address you had 6 months remaining on your contract this will remain the case.

    If you made any changes to the package or services a new 18 or 24 month contract will have been started but this should have been emailed out to you. We can see you have spoken to the team since posting in regards to the connection, were they able to resolve this for you during the call?