Moving home - install
Urgent Assistance Required
I am moving home next week, I checked months ago that I could connect to Virgin at my new address. I raised a move request a few weeks ago and my new account was set up and a date for connection agreed.
As the connect has to go under my drive, I was told that engineers would need to come out. Engineers came out 16/01/2025, I only found out that they had been by the marks on the ground (no contact with me)
I called support this morning 17/01/2025 to to find out what was happening, was told that an other engineer was coming out to survey and that I would be contacted on their arrival (no contact yet again). When I called this morning I asked support to note that all the land between the main road and my property belonged to me, also that I was digging a trench between my house and the main road which could be used for cable installation.
This afternoon I received an e-mail saying that I cannot be connected and the move has been cancelled - no explanation. Just been on phone for 45 mins to support, no further forward basically all that I get is that it requires work tat Virgin are not prepared to do.
I have disconnected all Openreach access and will have no broadband, phone, TV. The house 4 doors down on same side of road.
Website still says Virgin Media can be connected.
Help
Colin